Chapter 4 25Other InformationThe Remote Control Doesn’t Work• Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.• Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in the remote.Problems with V-Chip/Parental ControlsThe rating limits don’t work• You must activate the settings. Press MENU on your remote, select the Parental Control icon. Make the changes you’d like to theratings and enter your password when you exit the menu.I don’t remember my password and I want to unlock the TV• If you forget your password you can reset it. Make sure no menus are displayed on-screen. Simultaneously press and holdVOL - on the TV’s front panel and the OK button on the remote for approximately 10 seconds. Enter a new password next timeyou access the Parental Controls menu.The V-Chip won’t let me watch a program even though it’s not rated as violent.• Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must unlock NR separately in order toview movies with an NR rating.Care and CleaningCAUTION: Turn OFF your TV before cleaning.You can clean the TV as required, using a soft lint-free cloth. Be sure to occasionally dust the ventilation slots in thecabinet to help assure adequate ventilation.IMPORTANT: Never use strong cleaning agents, such as ammonia-based cleaners, or abrasive powder. Thesetypes of cleaners will damage the TV.The TV’s screen may be cleaned with a soft, lint-free cloth as well. Take care not to scratch or mar the screen.If necessary, you may use a cloth dampened with warm water. While cleaning do not spray liquid directly on thescreen, or allow liquid to run down the screen and inside the TV. Also, never place drinks or vases with water on top ofthe TV. This could increase the risk of fire or shock hazard or damage to the TV.