Raritan Dominion KSX DKSX440 User Manual

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Contents

76 DOMINION KSX USER M ANUALTARGET KVM SERVERVIDEO P ROBLEMSSOLUTIONThe screen is filled with small visualerrors, or grains of missing color,which need to be cleaned up.Click the Refresh Screen button on the Dominion KSX toolbar or simultaneouslypress the keys <Ctrl-Alt-R>.The video seems to be stuck in AutoSense mode and the auto sensingmessage in the middle of the screenkeeps counting higher and higher.Pressing the Auto-sense Video button while auto sensing is occurring will stop theauto sense process. Check your Target Server resolution to ensure Dominion KSXsupports it.WEB BROWSER P ROBLEMS SOLUTIONRaritan Remote Client does not appearwhen I attempt to access DominionKSX via web browser.Ensure that your Dominion KSX has Web Browser access enabled.Ensure that you are accessing Dominion KSX with a Windows-based computer(Win32), using Internet Explorer, Netscape, or Mozilla.Ensure that your network and firewall configuration allows access to the HTTPS port443.Ensure that your network and firewall configuration allows access to the HTTP port80 (if you wish to use the URL “http://” instead of “https://”.If you are using Windows NT and higher, and this is the first time you are accessingDominion KSX via web browser on that computer, ensure that you are not logged inas a “restricted” user.Ensure that your web browser allows ActiveX objects to be downloaded andlaunched.When using Raritan Remote Client viaweb browser, I click on a serial port orthe power control port (“PowerPort”),but nothing appears – I only see ablank white screen.If you are using Windows XP, Microsoft’s inconsistent application of Javatechnology can cause conflicts in your web browser’s capability to run Java applets.Be sure that only one Java virtual machine is active on your computer. ManyWindows XP users have multiple Java virtual machines from Sun Microsystems – ormore likely – both a Microsoft Java virtual machine, as well as a Sun MicrosystemsJava virtual machine both active. These version conflicts cause Raritan RemoteClient’s serial console and power control capabilities to cease from executing.LOCAL ACCESS CONSOLE P ROBLEMS SOLUTIONWhen using the Local Access Consoleon the front of Dominion KSX toaccess Target KVM Servers locally,noise appears on my monitor.Increase the video resolution of your Target KVM Server.If noise persists, use a CRT monitor instead of an LCD monitor on the Local AccessConsole port.