Raritan Paragon II P2-UMT1664M User Manual

Also see for Paragon II P2-UMT1664M: User manual Quick guide Quick setup guide User guide Quick installation and setup guide

Contents

APPENDIX G: T ROUBLESHOOTING 81Appendix G: TroubleshootingS YMPTOM : PROBABLE C AUSE :No Power. Loose Power Cord.Power switch is off.Paragon II Matrix Switch or User Station (P2-UST) surge protectioninvoked during a power recycling process. Power off unit, wait 20 seconds,then power unit on.All computers have novideo display.Loose Category 5e UTP cable.Loose monitor connectionP2-UST is connected and functioning properly if [Num Lock] key lightskeyboard’s Num Lock LED.Monitor video display forsome connectedcomputers is distorted.Monitor type does not match video output designation from computer.Keyboard non-functional,even though there is nokeyboard error at powerup. Cannot input to anycomputer.Loose keyboard connection to P2-UST1.Loose Category 5e UTP cable.Keyboard broken. Hot-swap with a new keyboard.Repeated “KeyboardERROR” at computerpower-up.Loose cable from computer to CIM.Loose Category 5e UTP cable.Paragon II components may be out of order. Verify that computer workswith a keyboard directly connected. Contact Raritan Technical support forassistance.Keyboard suddenly locks-up when a particularcomputer is selected, butworks normally whenother computers areselected.Loose keyboard cable connection.Voltage spike (increase) or brown out (decrease) in power supply toconnected Paragon II Matrix Switch unit. Power down Switch, wait 20seconds, then power on unit. Powering Switch from a UPS avoids variationin power supply to Switch.Repeated “MOUSEINSTALLATIONFAILURE” at computerpower-up.Loose mouse cable from computer to CIMLoose Category 5e UTP cable If error occurs only with new computersbeing added to system, contact Raritan Technical Support for assistance –mouse emulation firmware may need to be upgraded for compatibility withnewer computers.Mouse suddenly locks upwhen a particularcomputer is selected, butworks normally whenother computers areselected.Loose cable from computer to CIM.Loose Category 5e UTP cable.Paragon II components may be out of order. Verify that computer workswith a mouse directly connected. Contact Raritan Technical support forassistance.On-Screen User Interface(OSUI) non-functional.Replace keyboard. OSUI works only with PS/2 or extended AT-stylekeyboards.Video is “fuzzy” or out offocus.Video Gain Adjustment is required (especially needed with LCD flat panelmonitors).Activate OSUI (by hitting [Scroll Lock] key twice rapidly.Use numeric keypad [+] and [-] keys to adjust video image until in focus.