Raritan TeleReach TR361 User Manual

Also see for IP-Reach IPR-M1: User manual Specifications

Contents

APPENDIX D: TROUBLESHOOTING 69Appendix D: TroubleshootingProblems and Suggested SolutionsR EMOTE C ONNECTIONPROBLEMSS OLUTIONI cannot connect to IP-Reachvia dial up modem.Ensure that you have specified the modem device for your Remote PC inthe Add Connection Window (Dial-up type connection) modem field.Although concurrent connections may be enabled (either globally orindividually), the modem in IP-Reach will only accommodate one remoteconnection at a time – ensure that someone else is not already connectedvia modem.Ensure that your user profile has modem access enabled and that IP-Reach is configured to enable a modem interface on the NetworkConfiguration Screen.Ensure that the communication port chosen by the network administratoron the Network Configuration screen matches the port set in yourconnection profile.I cannot connect to IP-Reachvia LAN/WAN or Internet.Re-check the IP settings for IP-Reach from the IP-Reach Admin Consoleor remote Admin Console window. Accessing the NetworkConfiguration screen, ensure that the IP addresses set for “IP Address,Subnet Mask, and Default Gateway” are still set correctly, per yourNetwork Administrator’s instructions.Ensure that your user profile has network access enabled and that IP-Reach is configured to enable a network interface.Ensure that the communication port chosen by the network administratoron the Network Configuration screen matches the port set in yourconnection profile.Ensure that the network configuration is correct by sending a PING fromthe Remote PC to IP-Reach.I cannot connect to IP-Reachvia Web Browser.Re-check the IP settings for IP-Reach from the IP-Reach Admin Consoleor remote Admin Console window. Accessing the NetworkConfiguration screen, ensure that the IP addresses set for “IP Address,Subnet Mask, and Default Gateway” are still set correctly, per yourNetwork Administrator’s instructions.Ensure that your user profile has Web Browser access enabled and thatIP-Reach is configured to enable Web Browser.I cannot connect to IP-Reachand seem to be stuck at theLogin window.Ensure that you are using a valid and correct user name and password.Ensure that you are typing user name and password in the exact upperand lowercase combinations in which they were created. Drag the Loginwindow to the side and view Connection Status window behind it. TheConnection Status window will show details on your connectionattempts, and may offer specifics on the problem.D IRECT A NALOG U SERC ONSOLE PROBLEMSS OLUTIONThe Direct Analog UserConsole does not function.Make sure the KVM switch is functioning properly. Make sure that IP-Reach is turned on. IP-Reach must be powered on for the Direct AnalogUser Console to function. The cable located inside IP-Reach that connectthe Direct Analog User Console port(s) may have disconnected – ContactRaritan Technical Support for assistance.I cannot seem to gain steadykeyboard/mouse control ofthe active Target ServerKeyboard/mouse control of a Target Server from a Direct Analog UserConsole is shared on a first active keyboard/mouse input basis with anyremote users who may be currently connected. Ensure that no remote