72 _TroubleshootingtroubleshootingThis chapter gives helpful information for what to do if you encounter an error.This chapter includes:• Tips for avoiding paper jams• Clearing document jams• Clearing paper jams• Understanding display messages• Solving other problemsTIPS FOR AVOIDING PAPER JAMSBy selecting the correct media types, most paper jams can be avoided.When a paper jam occurs, follow the steps outlined on page 72.• Follow the procedures on page 41. Ensure that the adjustable guidesare positioned correctly.• Do not overload the tray. Ensure that the paper level is below the papercapacity mark on the inside of the tray.• Do not remove paper from the tray while your machine is printing.• Flex, fan, and straighten paper before loading.• Do not use creased, damp, or highly curled paper.• Do not mix paper types in a tray.• Use only recommended print media. (See "Setting the paper size andtype" on page 42.)• Ensure that the recommended side of the print media is facing up in thetray and manual feeder.CLEARING DOCUMENT JAMSWhen an original jams while passing through the ADF, [Document Jam]appears on the display.1. Remove any remaining pages from the ADF.2. Open the ADF cover.3. Pull the jammed paper gently out of the ADF.4. Close the ADF cover. Then load the removed page(s), if any, back intothe ADF.Exit misfeed1. Remove any remaining pages from the ADF.2. Seize the misfeed paper, and remove the paper from the documentoutput tray by carefully pulling it to the right using both hands.3. Load the removed pages back into the ADF.1 ADF coverThis illustration may differ from your machine depending on itsmodel.To prevent document jams, use the scanner glass for thick, thin, ormixed paper-type originals.
