Samsung CLX-9250ND Administrator's Manual

Also see for CLX-9250ND: Service manual Installation guide Brochure & specs Service manual

5 TroubleshootingD60719-07 425 Troubleshooting5.1 IntroductionThis chapter contains troubleshooting hints for the SafeCom Go Samsungproduct. Additional troubleshooting hints are available in the Troubleshootingchapter in SafeCom G3 Administrator’s Manual D60603.5.2 SafeCom Go Samsung device trace facilityUse the Mail to SafeCom Support button on the SafeCom Go SamsungInformation web page (2.6.3) to collect information from the device, such asdevice firmware version and last device states.Use the SafeCom Go Samsung log only if SafeCom Support instructs you to doso. The log facility is enabled on the SafeCom Go Samsung Log web page(2.6.5).5.3 SafeCom Help Desk AssistantWe want your SafeCom solution to be one that reduces not only print costs, butis also easy to support. In the following you will find useful troubleshoot hints.The most common problems reported by end-users have been compiled into anonline SafeCom Help Desk Assistant available at safecom.eu/help5.4 HTTP response! cc = 401If you get the error message "Error in HTTP response! cc = 401" when updatingthe SafeCom software, you have entered the wrong password. Wait 3 minutesbefore trying again. During this period it is not possible to login to the devicepage.5.5 Device web page is displayed incorrectlyIf the SafeCom GO Samsung configuration web page is not displayed correctly inWindows Internet Explorer 8 or 9, turn on Compatibiltiy View.5.6 At the printer: Error message "The UI is notbeing displayed correctly"This message might appear when a user taps an icon other than Pull Print tostart the login process with user code or Windows credentials. To resolve this:1. Click Cancel to the error message.2. Go to the main screen and tap the desired function again.