Solving other problems27110. Troubleshooting23Operating system problemsCommon Windows problemsSome of the words on anincoming fax arestretched.The fax machine sending the fax had a temporarydocument jam.There are lines on theoriginals you sent.Check your scan unit for marks and clean it.Cleaning the scan unit.The machine dials anumber, but theconnection with the otherfax machine fails.The other fax machine may be turned off, out ofpaper, or cannot answer incoming calls. Speak withthe other machine operator and ask her/him tosolve out the problem.Faxes do not store inmemory.There may not be enough memory space to storethe fax. If the display indicating the memory statusshows, delete any faxes you no longer need fromthe memory, and then try to store the fax again.Blank areas appear at thebottom of each page oron other pages, with asmall strip of text at thetopYou may have chosen the wrong paper settings inthe user option setting.Condition Suggested solutionsCondition Suggested solutions“File in Use” message appears duringinstallation.Exit all software applications.Remove all software from thestartup group, then restartWindows. Reinstall the printerdriver.“General Protection Fault”, “ExceptionOE”, “Spool 32”, or “Illegal Operation”messages appear.Close all other applications, rebootWindows and try printing again.“Fail To Print”, “A printer timeout erroroccurred” message appear.These messages may appear duringprinting. Just keep waiting until themachine finishes printing. If themessage appears in ready mode orafter printing has completed, checkthe connection and/or whether anerror has occurred.Samsung Printer Experience is notshown when you click more settings.Samsung Printer Experience is notinstalled. Download the app fromthe Windows Store and install it.
