I can't hear the sound clearlyTesting the SoundMENU > Support > Self Diagnosis > Sound Test Try NowBefore you review the list of problems and solutions below, make sure that the TV Sound Output menuitem is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio,run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TVdoes not play sound during the Sound Test, or the sound is distorted, there may be a problem withthe TV. Contact Samsung’s Call Center for assistance. If the TV plays the Sound Test melody withoutdistortion, there may be a problem with an external device. Please check the connections. If theproblem persists, refer to the external device’s user manual.The Problem Try this!There is no sound orthe sound is too low atmaximum volume.Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)connected to your TV.The picture is good butthere is no sound.Set Sound > Speaker Settings > TV Sound Output to TV Speaker.If you are using an external device, check the device’s audio output option. (Forexample, you may need to change your cable box’s audio option to HDMI if thebox connected to your TV is using an HDMI cable.)To listen to the computer sound, connect the external speaker to the computer’s audio output connector.If your TV has a headphone jack, make sure there is nothing plugged into it.Reboot the connected device by disconnecting and then reconnecting thedevice’s power cable.The speakers are makingan odd sound.Make sure that the audio cable is connected to the correct audio outputconnector on the external device.For antenna or cable connections, check the signal information. A low signallevel may cause sound distortions.Run Sound Test (Support > Self Diagnosis > Sound Test).In HDMI mode, an audiois intermittently stop orthere is no sound.HDMI UHD Color is specific to a UHD source, and does not operate properly forany other source. In this case, navigate Picture > Picture Options > HDMI UHDColor menu, and then set the HDMI UHD Color-enabled HDMI connector to Off.
