Tascam US-366 Owner's Manual

Also see for US-322: Quick start guide Quick start guide

Tascam US-366 Owner's Manual Manual pdf 27 page image

TASCAM US-322/366 277 – TroubleshootingPlease read this chapter if you are unable to use the unitproperly even after setting it up following the procedures in thismanual.If you are still unable to resolve your problems please contactTASCAM customer support with the following information aboutthe operating environment and details about the trouble.Operating environment0 Computer manufacturer0 Model0 CPU0 Installed memory0 OS0 Applications used0 Antivirus software use0 Wireless LAN usePlease see the back of this manual for contact information.8 Installation fails.Installation completes, but the computer does notrecognize the unit.If some trouble is causing installation to fail, or installationcompletes but the computer does not recognize the unit,check the following.1) USB indicator litIs the USB indicator on the front panel of the unit lit?If the USB indicator is not lit, confirm that the USB cable isproperly connected.NOTEAlways use the included USB cable.2) Change the USB portSince the unit might not function properly with some USBports, try connecting to a different built-in USB port on thecomputer, and reinstall the driver (when using Windows).NOTE• Try again after disconnecting other USB devices. (Keyboardsand mice can be left connected.)• Do not use a USB hub. Always connect the unit directly to abuilt-in USB port on the computer.3) Stop other software running in the backgroundSince antivirus software and other software that runs inthe background can interfere with installation, stop othersoftware before beginning installation.See “3 − Installation” on page 11 of this manual for howto install and uninstall the driver.8 There is no sound even when audio is playing back.The audio output must be set on the computer.Please confirm the following while the unit is connected tothe computer.Note that after making the following settings, sound will beoutput through the unit, but no sound will be output by thecomputer's speakers or headphone jacks.Windows XP/7/8Make the settings for the operating system as described inthe previous chapter (6 – Application Guide).Set the default playback device for Windows XP/7 bycompleting steps 1–3 and for Windows 8 by completingsteps 1–4.Mac OS X1. Shut down all applications and open “System Prefer-ences” from the Apple menu.2. Open “Sound”.3. From the “Output” tab, select “TASCAM US-322” (or“TASCAM US-366").After completing the settings, restart the computer andcheck the playback sound.Depending on the application you are using, other devicesettings might also be necessary in addition to thoseabove.In particular, since DAW (Digital Audio Workstation)software operates using audio engines that are differentfrom OS settings, confirm the DAW driver settings first afterinstalling the driver for this unit. Check the manuals for thesoftware that you are using for details about how to makethese settings.For the bundled Cubase LE software, see the manual onthe included Cubase LE DVD-ROM.8 The sound breaks up or there is noise.The processing load on the computer can cause sound tobreak up and noise to occur.Some ways to reduce the load on a computer are introducedbelow.1) If a wireless LAN, antivirus software or other softwareare running in the background, they regularly use thecomputer's CPU, and this burden can cause sound tobreak up and noise to occur.Stop wireless LAN transmission, antivirus software andother software running in the background when usingthis unit.2) Try increasing the buffer size (latency) setting in theaudio application that you are using and/or in thecontrol panel for this unit.NOTEConsult the maker of your audio application for methods toreduce its burden on your computer.3) Change the settings of your computer so that they areoptimal for audio processing.Windows XP1. Right-click “My Computer” and select“Properties”.2. Click the “Advanced” tab.3. Click “Settings” in the “Performance” section.4. On the “Performance Option” screen, selectthe Adjust for “Best Performance option”.Windows 7a) Turn “Aero off”.1. Right-click the desktop and select “Person-alize”.2. Select any theme from “among Basic andHigh Contrast Themes”.b) Performance settings1. Right-click “Computer” and select“Properties”.2. Click “Advanced System Settings”.3. Click the “Advanced” tab.4. Click “Settings” in the “Performance” section.5. On the “Visual Effects” tab in the “PerformanceOptions” window, select Adjust for “bestperformance”.Windows 81. Right-click the ordinary Windows 8 Startscreen (Metro interface), and click “All apps”.