WARRANTY AND SERVICEStandard Warranty Terms & ConditionsThe warranty is for 12 months subject to contract.In the United Kingdom servicing can be carried out either by a heateam serviceengineer or a CORGI registered installer.You must register your fire with heateam, the service division of Baxi Heating UKLimited, either by completing and returning the registration card or calling our freetelephone registration line on 0800 032 72 44.It is also a requirement of the warranty that the fire has an annual service (every 12months) in accordance with the installation and servicing instructions, performed by aCORGI registered engineer. If you would like heateam to carry this out this service,please call on 08700 60 30 60.Our promise to youIf you experience a fault with your new fire, we aim to provide a safe and high qualityrepair service supported by our dedicated national network of highly skilled engineers.If your installer can’t resolve the problem for you, we will do everything we can to getan engineer out to you as quickly as possible. Nothing in this warranty will affect yourstatutory rights.What you need to do if you experience a problem with the operation of the fire:! You should always contact your installer first, because the cause of the fault maynot be related to the fire.! If your installer confirms that the fault is with the fire and they can’t repair it, ourfriendly customer service team is on hand to help.! Simply call our service division heateam on 08706 090 081 to book an engineervisit or for any general advice that you may need. Our contact centre is openMonday to Friday 8am – 6pm, weekends and Bank Holidays 8.30am – 2pm,excluding Christmas Day and New Years day.Pa ge 5 4© Baxi Heating U.K. Limited 2007.OWNER GUIDE