Vauxhall Corsa Owner's Manual

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Vauxhall Corsa Owner's Manual Manual pdf 196 page image

194If you have a problemIn our experience the most common causeof all complaints is the result ofmisunderstanding or lack ofcommunication between the customer andthe Vauxhall Authorised Repairer.We sincerely hope you will never havecause to complain about your vehicle.However, if things do go wrong, the bestcourse of action for you to take is tocontact your Vauxhall AuthorisedRepairer’s Service Reception Staff andexplain the difficulty you are having. Weare confident they will do their utmost toresolve the problem to your completesatisfaction.Sometimes, however, despite the best ofintentions of all concerned,misunderstandings can occur. If yourproblem has not been resolved to yoursatisfaction, please make an appointmentto discuss the matter with the Manager ofthe department concerned.The majority of areas of concern can bequickly resolved in this way.Should you wish to pursue the matterfurther, the Principal of the VauxhallAuthorised Repairer should be madeaware of your concern. It is advisable incases such as this to write to him to confirmyour problem and the solutions that havebeen offered.You can be assured the AuthorisedRepairer’s Principal will only be too anxiousto fully investigate your problems andcorrect any errors made. After all, he has alarge investment in his business and isproud of his reputation andprofessionalism and fully realises thatsatisfied customers are his key to success.In the unlikely event that you are still nothappy with the answer your VauxhallAuthorised Repairer has given, or theaction he proposes to correct the problem,you may contact the Customer CareDepartment 1) where a team of CustomerCare Consultants will spare no effort toensure your complete satisfaction.Vauxhall Motors Ltd.Customer Care,Griffin House,Osborne Road,LUTON,Beds., LU1 3YTTelephone: 01582 427200They will review all the facts involved. Thenif it is felt some further action can be taken,the Vauxhall Authorised Repairer will beadvised accordingly. In any case, yourcontact will be acknowledged confirmingVauxhall Motors’ position in the matter.If you are not satisfied with the outcome,you can if you wish, seek advice from anindependent third party such as:Automobile Association (A.A.)Fanum House,BASINGSTOKE,Hants., RG21 2EARoyal Automobile Club (R.A.C.),R.A.C. Motoring Services Ltd.,89-91 Pall Mall,LONDON, SW1Y S45The Customer Relations Department,Society of Motor Manufacturers andTraders Ltd. (S.M.M.T.),Forbes House, Halkin Street,LONDON, SW1X 7DSCustomer Complaints Service,Scottish Motor Trade Association,(S.M.T.A.),3 Palmerston Place,EDINBURGH, EH12 5AQThe National Conciliation Service,Retail Motor Industry Federation,9 North Street,RUGBY, CV21 2ABIf you have a problem whilst abroad:The Service Departments of Adam Opel AGand General Motors branches everywherewill provide information and assistance:1) Calls may be monitored and recorded fortraining purposes.