Wacom Intuos CTL-480 User Manual

Also see for CTL-460: User manual User manual

Contents

Wacom Intuos CTL-480 User Manual Manual pdf 54 page image

5454IndexContents54ContentsContents IndexIndexTROUBLESHOOTING TABLESIf you encounter problems with your Intuos tools or tablet, see the following tables. Your problem may bedescribed here, and you can try the solution offered. Check the tablet Read Me file for the latest informationupdates.For additional information, visit the Wacom web site at http://www.wacom.com.General problemsPen problemsTouch problemsWireless connection problemsWindows-specific problemsMac-specific problemsGENERAL PROBLEMSThe computer does not havean available USB port.Check if there is an available USB port on a USB hub. If not availableyou will need to add a USB hub or USB card.The status LED does notilluminate.Verify that the tablet USB cable is properly connected to the tablet andto an active USB port.If connecting to a USB hub device, make sure the hub is connected toan active USB port and that the hub is active.Try connecting to another USB port or using another USB cable.If using Intuos in wireless mode, see also Wireless connectionproblems.The computer does not go tosleep.When you are not using your Intuos tool(s), remove them from thetablet surface or the tablet will continue to send data, keeping thecomputer awake.Note: Because some metallic or other conducting objects can alsocause the tablet to send data, it is best to keep the tabletsurface clear of all objects when not in use.The screen cursor is veryerratic or “jumps” aroundwhen using the tablet.On rare occasions the tablet may receive interfering radio frequenciesfrom a computer monitor or nearby AM radio station. If you noticeinterference from a monitor, try moving the tablet at least six inchesaway from the monitor, or change the monitor refresh rate or monitorresolution.When working in someapplications, the ExpressKeysperform a different functionthan what is set in the WacomTablet control panel.Some applications can override and control the ExpressKeys functions.See Using applications integrated for tablet control.If using application-specific settings, be sure you have updated thesettings for the application you are working with.