60IndexContents6060IndexContents60Contents IndexContents IndexMAC-SPECIFIC PROBLEMSAt startup, a dialog boxappears telling you that eitherthe driver failed to load or thetablet preferences have notyet been created.The tablet was not detected at startup.If using a wireless connection:• Make sure the wireless connection is active. See Battery andwireless connection status.• From the G O menu, select UTILITIES and launch the S YSTEMP ROFILER. Select USB from the HARDWARE section of the C ONTENTSlist. A Wacom USB tablet model should be listed. If a tablet modelis not listed, check the wireless connection.If connected with the provided USB cable:• Make sure the USB cable is securely connected to an active USBport on your computer or USB hub. Check to make sure that theStatus LED is illuminated. If your tablet is plugged into a USB hub,make sure the hub is connected and active. If you still have aproblem, try connecting the USB cable directly to your computer(not to a hub).• From the G O menu, select UTILITIES and launch the S YSTEMP ROFILER. Select USB from the HARDWARE section of the C ONTENTSlist. A Wacom USB tablet model should be listed. If a tablet modelis not listed, check the USB tablet cable connection or try pluggingthe tablet into a different USB port.If you are still having difficulties, uninstall and then reinstall the tabletdriver software.If this does not help, contact Wacom for Technical Support.See Technical support options.