CHAPTER 2: Service and Support10 Vcontrollergroup of network security experts, helps absorb this bur-den by monitoring the Internet security landscape for youin order to identify new threats as they emerge.Threat alerts and expert adviceAfter a new threat is identified, you’ll receive a LiveSecu-rity broadcast via an email message from our RapidResponse Team alerting you to the threat. Each alertincludes a complete description of the nature and severityof the threat, the risks it poses, and what steps you shouldtake to make sure your network remains continuously pro-tected.Easy software updatesYour WatchGuard LiveSecurity Service subscription savesyou time by providing the latest software to keep yourWatchGuard Firebox Vclass up-to-date. You receive instal-lation wizards and release notes with each software updatefor easy installation. These ongoing updates ensure thatyour WatchGuard Firebox Vclass remains state-of-the-art,without your having to take time to track new releases.Access to technical support and trainingWhen you have questions about your WatchGuard FireboxVclass, you can quickly find answers using our extensiveonline support resources, or by talking directly to one ofour support representatives. In addition, you can accessWatchGuard courseware online to learn about Watch-Guard Vclass features.LiveSecurity ® BroadcastsThe WatchGuard LiveSecurity Rapid Response Team peri-odically sends broadcasts and software informationdirectly to your desktop via email. Broadcasts are divided
