CHAPTER 2: Service and Support18 Vcontrollerour case response system and issue a support incidentnumber.Firebox Vclass Installation ServicesWatchGuard Remote Firebox Vclass Installation Servicesare designed to provide you with comprehensive assis-tance for basic Firebox Vclass installation. You can sched-ule a dedicated two-hour time slot with a WatchGuardtechnician to help you review your network and securitypolicy, install the LiveSecurity software and Firebox Vclasshardware, and build a configuration in accordance withyour company security policy. VPN setup is not includedas part of this service.VPN Installation ServicesWatchGuard Remote VPN Installation Services aredesigned to provide you with comprehensive assistancefor basic VPN installation. You can schedule a dedicatedtwo-hour time slot with one of our WatchGuard techni-cians to review your VPN policy, help you configure yourVPN tunnels, and test your VPN configuration. This ser-vice assumes you have already properly installed and con-figured your Firebox Vclass appliances.Training and CertificationWatchGuard offers training, certification, and a broadspectrum of publications to customers and partners whowant to learn more about network security and Watch-Guard products. No matter where you are located orwhich products you own, we have a training solution foryou.WatchGuard classroom training is available worldwidethrough an extensive network of WatchGuard CertifiedTraining Partners (WCTPs). WCTPs strengthen our rela-
