TroubleshootingWorkCentre 6015 Color Multifunction Printer 187User GuideGetting HelpThis section includes: Error and Status Messages .........................................................................................................................................187 PrintingScout Alerts .......................................................................................................................................................187 Online Support Assistant .............................................................................................................................................187 Information Pages.........................................................................................................................................................187 More Information ..........................................................................................................................................................188Your printer comes with utilities and resources to help you troubleshoot printing problems.Error and Status MessagesThe printer control panel provides information and troubleshooting help. When an error or warningcondition occurs, the control panel informs you of the problem. Error messages warn you about printerconditions, such as low supplies or doors open, that require your attention.PrintingScout AlertsPrintingScout is a utility installed with your Xerox® print driver. It automatically checks the printer statuswhen you send a print job. If the printer is unable to print, a PrintingScout alert appears on your computerscreen to let you know that the printer needs attention. In the PrintingScout dialog box, click the alert toview instructions explaining how to fix the problem.Note: PrintingScout is a Windows-only application.Online Support AssistantOnline Support Assistant is a knowledge base that provides instructions and troubleshooting help to solveyour printer problems. You can find solutions for print-quality problems, paper jams, software installationissues, and more.To access the Online Support Assistant, go to www.xerox.com/office/WC6015support.Information PagesYour printer has a printable set of information pages. These include configuration and font information,demonstration pages, and more.
