TroubleshootingXerox ® WorkCentre® 7220/7220i/7225/7225i Color Multifunction Printer 265User GuideSymptoms Probable Causes SolutionsFax was not transmitted. The fax number is wrong. Verify the fax number.The telephone line is connectedincorrectly.Verify the telephone line connection. Ifthe telephone line is disconnected,connect it.There is a problem with the faxmachine of the recipient.Contact the recipient.The fax feature is not installed or is notenabled.Ensure that the fax feature is installedand enabled.Server fax is enabled. Ensure that server fax is disabled.An access number is required toconnect to an outside line.If the printer is connected to a PBXsystem, it could be necessary to enter anumber to access the outside telephoneline.The fax number needs a pausebetween the prefix for an outside lineand the telephone number.To insert a pause, press the Dial Pausebutton. A comma (,) appears in thecorresponding location.If the problem persists, for online support information, go towww.xerox.com/office/WC7220_WC7225support.Problems Receiving FaxesSymptoms Probable Causes SolutionsThe fax received by the recipientis blank.There is a problem with the telephoneconnection or with the fax machine ofthe sender.Verify that the printer can make cleancopies. If it can, have the sender faxthe document again.The sender loaded the pagesincorrectly.Contact the sender.The printer answers the call butdoes not print the fax.The memory is full. To increase available memory, deletestored jobs and wait for the existingjobs to complete.The received fax size is reducedin size.The paper supply in the printer doesnot match the document size sent.Confirm the original size of thedocuments, then load the appropriatepaper size in the printer.
