Troubleshooting268 Xerox ® WorkCentre® 7220/7220i/7225/7225i Color Multifunction PrinterUser GuideViewing Fault and Alert Messages on the Control PanelWhen a fault or alert condition occurs, a message appears on the control panel to inform you of theproblem. Alert messages inform you about printer conditions, such as low supplies or open doors, thatrequire your attention. Fault messages warn you about printer conditions that prevent the printer fromprinting or degrade printing performance. If more than one condition occurs, only one appears on thecontrol panel.To view a complete list of active fault and alert messages:1. At the printer control panel, press the Machine Status button.2. Touch the Active Messages tab.3. Touch the Down arrow and select Faults, Alerts, or Faults & Alerts.4. To view details, touch a fault or alert.Viewing the Fault History on the Control PanelWhen faults occur, they are logged in to a fault history file by date, time, and fault code. Use this list toidentify trends and resolve problems.To view the fault history:1. At the printer control panel, press the Machine Status button.2. Touch the Active Messages tab.3. Touch Fault History.The screen displays the number, date, time, and image count for each fault code.Using the Integrated Troubleshooting ToolsTo troubleshoot print-quality problems and paper jams, you can use several integrated tools such asInformation pages and Xerox ® CentreWare ® Internet Services.Printing Information Pages1. At the printer control panel, press the Machine Status button.2. On the Machine Information tab, touch Information Pages, then touch the desired informationpage.3. Touch Print.Note: Information pages can also be printed from Xerox ® CentreWare ® Internet Services.
