Windows 2000, Windows XP, and Windows Server 2003WorkCentre® C2424 Copier-Printer6-18Windows 2000, Windows XP, Windows Server 2003Troubleshooting (TCP/IP)NoteFor Windows XP, select Classic Look or the Windows XP procedures will not match thesteps below. To select Classic Look, click Start, then Settings, then Taskbar and StartMenu. Select the Start Menu tab, then select Classic Start menu. Click OK.This troubleshooting section assumes you have completed the following tasks:■ Loaded a PCL or PostScript device driver.■ Printed and kept a current copy of the “Configuration Page”.Printing the Configuration PageYou can print the “Configuration Page” to help you solve printing problems and obtain the bestresults from your system. To print the “Configuration Page”:1. On the control panel, press the System Setup button.2. Select Information, then press the Enter button.3. Select Information Pages, then press the Enter button.4. Select Configuration Page, then press the Enter button to print.NotePrint the Menu Map to see other information pages available for printing.Verifying Settings1. Verify the settings on the “Configuration Page”.■ IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP (dependingon your network configuration).■ Current IP Address is set correctly. (Note this address if it is assigned by Auto IP,DHCP, or BOOTP.)■ Subnet Mask is set correctly (if used).■ Default Gateway is set correctly (if used).■ LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.■ Interpreters: Auto, PCL, or PostScript (depending on your driver).2. Verify that the client is logged into the network and printing to the correct print queue. Theuser should also have access to the Phaser printer queue.Verifying Driver Installation1. Right-click My Network Places on the desktop, then click Properties.2. Right-click Local Area Connection, then click Properties.3. Click the General tab. View the list of installed network protocols to verify that TCP/IP isinstalled. (For more information, contact your network administrator.)4. Click Install to install any components not listed, then restart your computer.
