Xerox DocuColor 242 User Manual

Also see for DocuColor 242: Function guide Quick use guide Release note User guide Evaluator guide

Contents

12 User GuideHow do I request Xerox support?3. Click [Submit].Your request is placed in a queue.Your queue displays in theeCare Support dialog window.When Xerox Support responds to queue, a two-way dynamicchat window opens. Use this chat window for an instant, textbased conversation with Xerox Support.If Xerox Support wants to view your desktop, you will receive aInvite Observe or Invite Control request in the chat window.• If Xerox Support needs to control your mouse and desktop,you will receive a Invite Control message. You may eitheraccept or reject this invitation.Invite Control enables Xerox Support to direct you tospecific screen or menu locations or to directly resolveoperational issues.• If Xerox Support wants to share your desktop with view-only rights, you will receive an Invite Observe message.You may also accept or reject this invitation.Invite Observe enables Xerox Support to remotelypresent training demonstrations.Email ContactWhen you want to communicate with Xerox Support withoutenabling desktop sharing, you may send Xerox an email messagefrom the Remote Services Home page.To send a message to Xerox Support:1. Click [Contact Information] to view the information; CustomerAddress, DocuSP Version Print Engine Serial Number, HostID, and IP Address. Then click [Contact Xerox] to open anautomatically addressed email message you can send toXerox Support.2. Enter a description of your issue into the Subject field.3. Enter your text message.4. Click [Send].Or, if you want to close the message window without sendingthe message, click [Close Window].