Xerox DocuColor 242 User Manual

Also see for DocuColor 242: Function guide Quick use guide Release note User guide Evaluator guide

Contents

20 User GuideHow are problems identified and reported?Capture & TransferTo capture and transfer data to Xerox in a single step1. Select [Problem Reporting: Capture & Transfer]. Once theCapture & Transfer window opens, you are informed that theDFE must not be ripping or printing while a Data Capture is inprogress.NOTE: Required information fields are designated with an asterisk2. Select a Data Type option:• Machine• Job• Machine & JobIf you select Machine or Machine & Job, the following Machinecapture options are available by expanding the AdvancedMachine Data Types menu:• Capture DFE Data Only• Capture IOT Data Only• Capture DFE & IOT DataNOTE: The Advanced Machine Data Type menu is grayed outif Job is the Data Type option selected.3. If the Data Type option you select is Job or Machine & Job,you can select a Job Type and a Job ID from the drop-lists.These menus are unavailable if you select Machine as theData Type.4. Enter a Call Log ID number. This field is blank by default.NOTE: The Call Log ID facilitates transmission tracking. Thisinformation is provided by Xerox Support.5. Enter a Fault Code. The Fault Code is the status or errormessage number provided by the DocuSP interface. This fieldis optional and is blank by default.6. Type in a description of the current issue that requires datacapture. The information you enter allows Xerox to betterunderstand the issue. This field is required and the captureprocess will not proceed until a problem description is entered.7. Click the [Start Capture & Transfer] button.The dialog refreshes and shows the status of the captureprocess. The status bar indicates the following states:• Preparing Data• Capturing DFE Data (if applicable)