Xerox DocuColor 242 User Manual

Also see for DocuColor 242: Function guide Quick use guide Release note User guide Evaluator guide

Contents

User Guide 135 How does Xerox ensure qualitysupport?To ensure and maintain optimum operability of your printenvironment, Xerox Support may ask you to perform a specifictask or action. These requests are called Support Requests. Eachtime Xerox sends you a Support Request, a link to download therequest is placed on the Home page. Click this link to open theSupport Requests page.You may either accept or reject any Support Request. SupportRequests you accept are downloaded to your system where XeroxSupport can connect to your system and execute the request.Different types of Support Requests that you may receive are:• Remote Monitoring (RM)• Data Capture & Transfer• Update Attributes• Execute Script• Download and Execute Script• Software UpdatesInformation included on the Support Requests page includes:• Support Request ID–identifies the tracking number assigned.click an ID link to pop open additional details.• Type–classifies requests by OS or patch.• Status–indicates whether you have accepted, completed, orrejected the request.• Data/Time–indicates the date you received the request.To accept or reject a request, perform the following:• To accept and install an update, click the desired row and clickthe [Accept] button.• To reject an update and remove a support request from theavailable list, click the desired row and click the [Reject]button. A rejected update may be accepted at a later time.By default, Remote Services checks for new Support Requests onstartup, and then every 15 minutes. To manually check the XeroxSupport Server for new Support Requests, click the [Get New]button. New Support Requests may take a few minutes to arrive.To refresh the display to include Support Requests that have justarrived, click the [Refresh Table] button. New entries arehighlighted as New! under the Refresh column.