Xerox DocuTech 6100 Install Manual

Also see for 6100BD - Phaser Color Laser Printer: System guide Installation guide Specifications User guide Brochure & specs

Contents

Xerox DocuTech 6100 Install Manual Manual pdf 52 page image

Maintenance and support services6-2 DocuTech 61xx Installation Planning GuideCustomer supportThe customer support center is available to address yourapplications problems or to direct you to the appropriatedocumentation.The key to effective use of the support center is correctidentification of the problem. Before calling the support center, itis helpful to have the following information available:• A list of any error messages• An explanation of how output is different from what youexpected• An assessment of whether the symptoms follow a pattern oroccur randomly• A list of special conditions that may have caused theproblem:– New applications– Changes made to the software– Recent service performed– Pervious conditions under which the application hasprinted properlyTo contact the U.S. Xerox Customer Support Center, call: 1-800-821-2797. The Xerox Customer Support Center provides 24hour support.Operator trainingOperator training is conducted either at your location or at aXerox Customer Education Center shortly after the DocuTechprinter is installed. The training includes hands-on practicerunning basic jobs, performing routine maintenance, and solvingproblems. Determine the number of operators you want to attendthe initial training and schedule training dates and times throughyour sales representative.