9.4 < Troubleshooting>Duplex jam 11 Open the rear cover.2 Lower the rear guide and remove the paper. Return the rear guideto its original position.3 Close the rear cover. Printing automatically resumes.Tips for avoiding paper jamsBy selecting the correct media types, most paper jams can be avoided.When a paper jam occurs, follow the steps outlined on 9.1.• Follow the procedures on 5.5. Ensure that the adjustable guides arepositioned correctly.• Do not overload the tray. Ensure that the paper level is below thepaper capacity mark on the inside wall of the tray.• Do not remove paper from the tray while your printer is printing.• Flex, fan, and straighten paper before loading.• Do not use creased, damp, or highly curled paper.• Do not mix paper types in a tray.• Use only recommended print media. See 5.1 .• Ensure that the recommended print side of print media is facing downin the tray, or facing up in the manual tray.If paper jams occur frequently when you print on A5-sized paper:3250-01811 guide rearLoad the paper into the tray with the long edge facing the front of thetray.In the printer properties window, set the page orientation to be rotated90 degrees. See the Software Section.3250-023
