9.11 < Troubleshooting>Common Macintosh problemsCondition Suggested solutionsThe printer does notprint PDF file correctly.Some parts of graphics,text, or illustrations aremissing.Incompatibility between the PDF file andthe Acrobat products:Printing the PDF file as an image maysolve this problem. Turn on Print AsImage from the Acrobat printing options.Note: It will take longer to print when youprint a PDF file as an image.The document hasprinted, but the print jobhas not disappearedfrom the spooler in MacOS 10.3.2.Update your Mac OS to OS 10.3.3 orhigher.Some characters are notdisplayed correctlyduring the printing of thecover sheet.This problem is caused because Mac OScannot find the font during the coverpage printing.Alphanumeric characters, in the BillingInfo field, are only allowed to be printedon the cover page. Other characters willbe incorrectly displayed on the output.
