Error TroubleshootingXerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325Service Manual2-53Troubleshooting Procedure TableNetwork ErrorMachine is unable to contact the remote Xerox SMart eSolutions Communication Server.Applicable Errors• 17-562: No LUI message required• 17-563: No LUI message requiredInitial Actions• Check network and data configuration settings.• Turn the printer off and then on again.• If the problem persists continue troubleshooting.Troubleshooting Procedure TableStep Actions and Questions Yes No1. Disconnect the printer and ping theprinter’s IP address.Is the ping successful?Another device is usingthe IP address, assign adifferent one.Go to step 2.2. Check the LAN connections.Is the connection secure?Go to step 3. Reseat the LANconnector.3. Check the Network Configuration settings.Are the TCP/IP settings correct?Go to step 4. Correct printer settings.4. Check server configuration.Is the server configured to accept incomingdata?Go to step 5. Correct server settings.5. Cycle printer power.Does the error persist?Replace the Main Board(page 4-55).Complete.Step Actions and Questions Yes No1. Verify the SMart eSolutions settings arecorrect.Complete.
