Error TroubleshootingPhaser 3320 and WorkCentre 3315/3325 Xerox Internal Use OnlyService Manual2-22Error Messages and TroubleshootingError MessagesThe following table lists possible errors and page references for the corrective procedure.• The Error column provides the error code associated with the error message.• The Error Message column provides the message relating to the error.• The Cause column lists the probable cause of the error.• The Initial Action column provides the first step to correct the error.• The Go To column references the page number for the procedure.Use this table to identify the proper procedure to correct the reported error.Error Error Message Cause Initial Action Go ToJam Errors05-100 Original Paper JamPaper jaminside of DocFeeder.The lead edge of Thedocument failed to actuatethe Scan Sensor within thecorrect time after actuatingthe Registration Sensor.The Scan Sensor does notturn off within the correcttime after the RegistrationSensor is off.Open ADF/DADF Coverand remove jammedmedia.page 2-2805-600 Original Paper JamPaper jaminside of DocFeeder.Occurs when one or moresensors are on when power ison.Paper in the DADF paperpath when at power up.Open ADF/DADF Coverand remove jammedmedia.page 2-2805-900 Original Paper JamPaper jaminside of DocFeeder.A jam occurred near the topof the Duplex Assembly.Open the Rear Door andremove the jammedpaper.Remove the Duplex Unitand check for jammedpaper.page 2-3007-130 Paper Jam in Tray 1 Paper has jammed in theTray 1 paper feeding area.Paper is jammed in pick-upunit.Open Tray 1 and removethe jammed paper.page 2-3107-230 Paper Jam in Tray 2 Paper has jammed in theTray 2 paper feeding path.The leading edge of mediadoes not arrive atRegistration Sensor fromTray 2 on time.Open Tray 2 and removethe jammed paper.Power the printer Off andthen On.page 2-32
