Xerox WORKCENTRE 3119 Service Manual

Also see for WorkCentre 3119: User guide Service manual

Contents

Xerox WORKCENTRE 3119 Service Manual Manual pdf 40 page image

Status Indicator RAPs2-22 07/06 WorkCentre 311918 Software Problems RAPWARNINGSwitch off the electricity to the machine. Disconnect the power cord from the customer supplywhile performing tasks that do not need electricity. Electricity can cause death or injury. Movingparts can cause injury.18A The machine is not working (1)DescriptionWhile Power turned on, the machine is not working in print mode.Check and Cause Solution1. Ensure that the customer knows how toinstall the correct printer driver and to selectthe WorkCentre 3119 as the default printer.1. Refer the customer to the WorkCentre3119 User Guide.2. Perform the pattern test, GP 5. 2. If the test print works that means there areno problems in the machine. If the test print-ing does not work, the machine is faulty andthe problem is not due to computer softwareor driver settings.3. Check that the PC and the machine areproperly connected and that the toner car-tridge is installed correctly.3. Install a new printer cable. If the problemstill persists, check the amount of the remain-ing toner (refer to GP 7).4. Printing is not working in Windows. 4. Check if the connection between PC andprinter port is correct. Uninstall the driver,then re-install new drivers. Refer toXerox.com. Ask the customer to check theBIOS of the PC to ensure that there are noIRQ conflicts and to check that the input/out-put range is 0378.5. Check that the printer cable is directly con-nected to the machine.5. If you have other devices that need toshare the printer port, try temporarily discon-necting these devices and perhaps even un-installing their drivers to ensure the machineworks by itself. If you are using a USB hub tryconnecting directly to the back of the PCinstead.