08/20120-3WorkCentre 5021/5019 0.1, 0.2IntroductionInitial Issue0.1 Getting to know this Service ManualThis manual is used as the standard service manual for WorkCentre 5021/ 5019.0.2 How to use the Service ManualThis manual describes the standard procedures for the servicing this product. Refer to Chapter1 Service Call Procedure for efficient and effective servicing during maintenance calls.For more information on the options, refer to the options manual.2.1 Contents of ManualThis manual is divided into 10 chapters as described below.• Chapter 1 Service Call ProcedureThis chapter describes the general work and servicing procedures for the maintenance ofthis product.• Chapter 2 TroubleshootingThis chapter describes the troubleshooting procedures other than image quality trouble-shooting for this product.• Chapter 3 Image Quality TroubleshootingThis chapter describes the image quality troubleshooting procedures for this product.• Chapter 4 Disassembly/Assembly and AdjustmentThis chapter describes the disassembly, assembly, adjustment and replacement proce-dures for components of this product.• Chapter 5 Parts ListThis chapter contains the spare parts information for this product.• Chapter 6 GeneralThis chapter contains the following information.6.1 Specifications6.2 Tools/Service Consumables/Consumables6.3 Service Data6.4 Service Mode6.6 KO PROGRAM# LIST• Chapter 7 Wiring DataThis chapter contains the information about the Wiring Connector List/Locations, the Wir-ing Data, and the BSD for this machine.• Chapter 8 Accessories (not yet issued)• Chapter 9 Installation/RemovalThis chapter contains the installation and removal procedures for this product and theoptions that are specific to it.• Chapter 10 Mechanism & Functions Overview (not yet issued)2.2 Information on UpdatingThis manual will be sent to each Service Center as specified below. Revisions must be incor-porated correctly to keep the manual up-to-date.Updating Procedure:• When the manual is updated, the issue number 'Ver. 1' will be changed to Ver. 1.1, Ver.1.2, and so on.