Xerox WorkCentre 5021 Service Documentation

Also see for WorkCentre 5019: Specifications Network addendum User guide

Contents

08/20123-8 WorkCentre 5021/5019IQ7, IQ8Initial IssueImage QualityIQ7 Deletion RAPPart of the image is missing.ProcedureCheck the paper type. Paper used is within specifications.Y NUse paper within specifications.Use paper from a freshly opened packet. The problem reoccurs.Y NEndRemove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ONand print. The problem reoccurs.Y NEndInstall the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ONand print. The problem reoccurs.Y NEndCheck the surface of the BTR for distortion. There is no distortion on the surface of theBTR.Y NReplace the BTR Roll (PL 6.1) (REP 4.1.1).Replace the ESS/MCU PWB (PL 18.1) (REP 18.1.1).IQ8 Skew/Misregistration RAPPrinted images are not parallel to the edges of the paper.ProcedureCheck the location where the machine is installed. The machine is installed on a stablelevel surface.Y NInstall the machine on a stable level surface.Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ONand print. The problem reoccurs.Y NEndCheck the installation of the Paper Cassette. The Paper Cassette is installed correctly.Y NInstall the mirror properly.Check for distortion in the paper transport path. There is no distortion in the paper trans-port path.Y NCorrect the distortion or replace the distorted part.Replace the ESS/MCU PWB (PL 18.1) (REP 18.1.1).