TroubleshootingWorkCentre 5300 Series Multifunction PrinterUser Guide186Document Feeder JamsMedia MisfeedsProbable Causes SolutionsUnsupported media of the wrong size,thickness, or type is in use.Do not use unsupported media.Use only Xerox-approved media. See Supported Media onpage 51.The documents loaded in the document feederexceed the maximum capacity allowed.Place fewer documents in the document feeder.The document feeder guides areimproperly adjusted.Ensure the media guides fit snugly against the medialoaded in the document feeder.Probable Causes SolutionsThe media is not correctly positioned in the tray. Remove the misfed media and reposition the mediaproperly in the tray. Ensure that the media guides in thetray are set correctly.The number of sheets in the tray exceeds themaximum capacity allowed.Remove the excess paper and load paper below the fill line.The media guides are not correctly adjusted tothe media size.Adjust the media guides in the tray to match the size ofthe media.Warped or wrinkled media is loaded in the tray. Remove the media, smooth it out, and reload it. If it stillmisfeeds, do not use that media.The media is moist from humidity. Remove the moist media and replace it with new, dry media.Unsupported media of the wrong size,thickness, or type is in use.Do not use unsupported media.Use Xerox-approved media. See Supported Media onpage 51.The label sheet is facing the wrong way in the tray. Load the label sheets according to themanufacturer’s instructions.Envelopes are facing the wrong way in Tray 5(Bypass Tray).Load the envelopes facedown in Tray 5 (Bypass Tray) withthe flaps closed, on the leading edge.
