TroubleshootingWorkCentre 5300 Series Multifunction PrinterUser Guide197Getting HelpThis section includes:• Control Panel Messages on page 197• Alerts on page 197• Online Support Assistant on page 197• Web Resources on page 198Control Panel MessagesXerox provides several automatic diagnostic tools to help you produce and maintain print quality.The control panel provides you with information and troubleshooting help. When an error or warningcondition occurs, the control panel touch screen displays a message informing you of the problem. Inmany cases, the touch screen also displays an animated graphic showing the location of the problem,such as the location of a paper jam.AlertsAlerts provide messages and instructions to help solve problems. Alerts can be viewed on:• The Status page in CentreWare Internet Services.• All tabs in the print driver Properties window. For detailed status information, click More Status.Online Support AssistantThe Online Support Assistant is a knowledge base that provides instructions and troubleshooting helpto solve your printer problems. You can find solutions for problems with print quality, copy quality,media jams, software installation, and much more.To access the Online Support Assistant, go to www.xerox.com/office/WC53XXsupport.
