TroubleshootingXerox ® VersaLink ® C7020/C7025/C7030 Color Multifunction Printer 229User GuideMinimizing Paper JamsThe printer is designed to function with minimal paper jams using Xerox supported paper. Other papertypes can cause jams. If supported paper is jamming frequently in one area, clean that area of thepaper path.The following can cause paper jams:• Selecting the incorrect paper type in the print driver.• Using damaged paper.• Using unsupported paper.• Loading paper incorrectly.• Overfilling the tray.• Adjusting the paper guides improperly.Most jams can be prevented by following a simple set of rules:• Use only supported paper.• Follow proper paper handling and loading techniques.• Always use clean, undamaged paper.• Avoid paper that is curled, torn, moist, creased, or folded.• To separate the sheets before loading into the tray, fan the paper.• Observe the paper tray fill line; never overfill the tray.• Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjustedcan cause poor print quality, misfeeds, skewed prints, and printer damage.• After loading the tray, at the control panel, select the correct paper type and size.• When printing, select the correct type and size in the print driver.• Store paper in a dry location.Avoid the following:• Polyester coated paper that is designed especially for inkjet printers.• Paper that is folded, wrinkled, or excessively curled.• Loading more than one type, size, or weight of paper in a tray at the same time.• Overfilling the tray.• Allowing the output tray to overfill.For a detailed list of supported paper, refer to Supported Paper on page 157.
