En 48APPENDIXTroubleshootingNo sound. Incorrect input or output cableconnections.Connect the cables properly. If the problempersists, the cables may be defective.15If a DVI-HDMI cable is used toconnect the unit with an externalcomponent, then it is necessary touse an audio input jack for adifferent input to output audio.Display the HDMI Input Option menu forthe connected cable, select “Audio In,” andselect the jack to use for audio input.35Speaker connections are notsecure.Secure the connections. 11The HDMI components connectedto the unit do not support theHDCP copy protection standards.Connect HDMI components that support theHDCP copy protection standards.35The audio input into the device isset to playback through the TV.In the Setup menu, set the HDMI Audio Out(“Sound Setup” → “HDMI Audio Out”) toother than “TV.”41No appropriate input source hasbeen selected.Select an appropriate input source withcInput selector (on the remote control).25The volume is turned down ormuted.Turn up the volume. —Signals that this unit cannotreproduce are being input from asource component, such as a CD-ROM.Use an input source that has signals that canbe reproduced on this unit.—No picture. A video jack (ex. Video input →HDMI output) type different to theinput video is being used to try todisplay content on the TV.Use video jacks of the same type (ex. Videoinput → Video output) to connect to the TV.13An appropriate video input is notselected on the TV.Select an appropriate video input on the TV. —Problem Cause Remedy SeepageNo sound is outputfrom a specificspeaker.The speaker is malfunctioning.Check the Speaker indicators onthe front panel display. If thecorresponding indicator lights up,connect another speaker and checkif sound is output.If sound is not output, the unit may bemalfunctioning.7The playback component orspeakers are not connectedproperly.Connect the cables properly. If the problempersists, the cables may be defective.11, 15Output from that speaker isdisabled.Check the Speaker indicators on the frontpanel display. If the corresponding indicatoris turned off, try the following.1) Change to a different input source.2) With the selected sound field program,sound is not output from that speaker. Selectanother sound field program.3) “None” may have been selected for thatspeaker on this unit. Display “SpeakerSetup” in the Setup menu, and set respectiveparameters to enable output from thatspeaker (“Speaker Setup” → “Config”).7, 37The volume of that speaker is setto the minimum in “SpeakerSetup” in the Setup menu.Display “Speaker Setup” in the Setup menuand adjust the volume (“Speaker Setup” →“Level”).38(If hardly any sound comes fromone channel)Speaker output balance is not setcorrectly.Balance the volume of each speaker from“Level” in the Setup menu (“Speaker Setup”→ “Level”).38Sound may not be output fromcertain channels, depending on theinput source or sound fieldprogram.Try another sound field program. 26Only the centerspeaker outputssubstantial sound.When a monaural source soundfield program is applied, for somesurround decoders, sound from allchannels is output from the centerspeaker.Try another sound field program. 26Problem Cause Remedy Seepage