Troubleshooting151The screen displays the network status information.The first line of result is information about what you are doing. It shows the target, IP addressof the target, the maximum number of hops that will be allowed, and the size of the packetsbeing sent.Then the following line describes each network device in the path traffic between the IP phoneand the target.A traceroute can end with one of several error indications indicating why the traceroute cannotproceed. The following table shows the possible error messages:Error Message Meaning* * * Target unreachable.!H Host unreachable.!N Network unreachable.Tap the Back soft key to back to the preview screen.Log IssuesHow to export PCAP trace?We may need you to provide a PCAP trace to help analyze your problem.To export a PCAP trace via web user interface:1. Click on Settings->Configuration.2. Click Start to begin capturing signal traffic.3. Recreate the error to be documented in the trace.4. Click Stop to stop the capture.
