Yealink SIP VP-T49G User Manual

Also see for SIP VP-T49G: Developer's guide Getting started Recovery guide Quick start guide User guide

Contents

Yealink SIP VP-T49G User Manual Manual pdf 253 page image

Troubleshooting253This chapter provides general troubleshooting information to help you solve theproblems you might encounter when using your SIP VP-T49G IP phone.If you require additional information or assistance with your new phone, contact yoursystem administrator.How can I find the basic information of the IP phone?Tap ->Status when the IP phone is idle to check the basic information of the IPphone, such as IP address and firmware version. For more basic information, refer toPhone Status on page 39.How to obtain the MAC address of a phone when the phone is not powered on?Three ways to obtain the MAC address of a phone: You can ask your supplier for the shipping information sheet which includes MACaddresses according to the corresponding PO (Purchase Order). You can find the MAC address on the label of carton box. You can also find the MAC address from the phone’s bar code on the back of thephone.What is the difference between user name, register name and display name?Both user name and register name are defined by the server. A user name is used toidentify the account while a register name matched with a password is used forauthentication if required by the server. Display name is the caller ID that will bedisplayed on the called party’s touch screen. Server configuration may override thelocal configuration.Why is the touch screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the output of the power adapter is 12V/2A. Ensure that the phone is plugged into a socket controlled by a switch that is on.