Zitzi Guppy User Manual
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Contents
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User manual - Zitzi Guppy I 37© Anatomic SITT ABTerms of saleWarrantyWarranty claimsReturning productsWarranty against manufacturing errors is valid for one (1) year from deliverydate. Warranty is void if the product has been subjected to external factors orrough handling. It’s required that the faulty product is returned for us to processa warranty claim. Always attach the packing slip of the original delivery.Describe the error and the possible cause for this as thoroughly as possible.Claim repairs or possible replacement under warranty. Always attach a copy ofthe invoice and state that the product should be returned to you after repairs.Provide a shipping address, a contact person and a phone number.Make sure that you pack the product well to protect it from shocks during thetransportion. Note the shipping number in your documentation. This is so thatyou can track the shipment should anything occur during transport.In the event of faulty orders or deliveries, the products should be returnedwithin 20 days from delivery. Always attach a copy of both the packing slip andthe invoice. Provide your reason for returning the products.Make sure that you pack the product well to protect it from shocks during thetransportion. Note the shipping number in your documentation. This is so thatyou can track the shipment should anything occur during transport.For products returned more than 20 days from deliveryFor products returned more than 60 days from deliveryFor products returned more than 150 days from deliveryFor products returned more than 360 days from deliveryCustomized products cannot be returneda refund is made of 80% of the invoice valuea refund is made of 60% of the invoice valuea refund is made of 40% of the invoice valueno refund is made for the products |
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