3Com 005699-00 Manual

Also see for 005699-00 -: Installation guide

TROUBLESHOOTING AND H ELP R ESOURCES6-11Plug and Play does not detect your modem. You’ve installed themodem and Windows has restarted, but you simply see yourdesktop. You do not see any screens indicating that newhardware has been detected.Possible Solutions:• The Plug and Play installation was not successful. Try the following:1. Click Windows Start and click Shut Down. When asked if you wish to shut down yourcomputer, click Yes. When Windows indicates that it is safe to turn off your computer,turn it off and wait 15 seconds. Then turn the computer back on. Windows may detectyour modem upon this restart even if it did not detect the modem during the initialinstallation. If you see screens indicating that new hardware has been detected byWindows, continue with instructions on the installation map included with your modem.If you do not see the new hardware screens, continue with step 2 below.2. Click Windows Start, point to Settings, and click Control Panel. Double-click theSystem icon and then click the Device Manager tab on the “System Properties” screen.Look for “Other Devices” or “Unknown Devices” in the list that appears. If you do notsee either of these options in the list, continue with the next section to learn about our