TROUBLESHOOTING AND H ELP R ESOURCES6-21For a no-hold call, a $2.00 per minutecharge will appear on your local phonebill. You must be 18 or older or haveparental permission. (Service available inthe U.S. only.)If You Need to Return theModem to 3Com for RepairContact 3Com Customer Support. If thesupport representative determines that youneed to return the modem for repair, youwill receive an SRO (Service RepairOrder) number. You must have an SROnumber before returning the modem to us.Ship the unit, postage paid, in a strong boxmade of corrugated cardboard with plentyof packing material. Do NOT send themodem back in the original box.Send ONLY the modem (NOT the powersupply, manuals, CD-ROM, etc.).Include your SRO number, name, andaddress on the shipping label as well asinside the package.Send the package insured or via a couriercapable of tracking the progress of theshipment.Ship to the following address:3ComClient SRO# _____________1800 Central AvenueMt. Prospect, IL 60056