3Com AccessBuilder 4000 Installation Manual

Also see for AccessBuilder 4000: Installation guide

Contents

4 TROUBLESHOOTINGThis chapter provides troubleshooting information which can be usedif the AccessBuilder or one of its components fails to operate correctly.If after reviewing the information in this chapter, you cannot correctthe problem, contact your AccessBuilder supplier for further assistance.System Does NotPower OnIf the system fails to operate after you power it on, try the followingprocedures, one at a time, until the problem is solved.1 Power off the system. Unplug the power cable from the wall outlet andplug it in again; then power on the system.2 Test for power at the wall outlet by plugging in another device.Select another outlet on a different circuit if necessary.TABM NotCommunicatingwith anAccessBuilderIf the unit does not appear on the list of AccessBuilders foundfollowing the autodiscovery process, check the front panel LEDs foractivity. The Ethernet or Token Ring cable connections should then bechecked for proper electrical connections.When operating dual protocols (IP and IPX) over the network segmentto which the TABM workstation is attached, TABM can manageAccessBuilders only for the protocol selected. Once the TranscendTABM application has been installed for either an IP or IPX networktype, it cannot be used to manage the other, i.e., when installed for IP,TABM cannot manage IPX AccessBuilders.ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM