168 A PPENDIX H: TECHNICAL S UPPORT3Com Knowledgebase Web ServicesThis interactive tool contains technical product informationcompiled by 3Com expert technical engineers around theglobe. Located on the World Wide Web athttp://knowledgebase.3com.com, this service gives all3Com customers and partners complementary,round-the-clock access to technical information on most3Com products.3Com FTP SiteDownload drivers, patches, software, and MIBs across theInternet from the 3Com public FTP site. This service isavailable 24 hours a day, 7 days a week.To connect to the 3Com FTP site, enter the followinginformation into your FTP client: Hostname: ftp.3com.com Username: anonymous Password: Internet e-mail address>You do not need a user name and password with Webbrowser software such as Netscape Navigator andInternet Explorer.3Com Facts Automated Fax ServiceThe 3Com Facts automated fax service provides technicalarticles, diagrams, and troubleshooting instructions on3Com products 24 hours a day, 7 days a week.Call 3Com Facts using your Touch-Tone telephone:1 408 727 7021Support from Your Network SupplierIf you require additional assistance, contact your networksupplier. Many suppliers are authorized 3Com servicepartners who are qualified to provide a variety of services,including network planning, installation, hardwaremaintenance, application training, and support services.When you contact your network supplier for assistance,have the following information ready: Product model name, part number, and serial number
