Chapter 1: Introduction1-4NBR-SERIES Local Management Guide1.4 GETTING HELPIf you need additional support related to Local Management, or if youhave any questions, comments, or suggestions concerning this manual,contact Cabletron Systems Technical Support:By phone (603) 332-9400Monday – Friday; 8 A. M. – 8 P. M. Eastern TimeBy CompuServe GO CTRON from any ! promptBy Internet mail support@ctron.comBy FTP ctron.com (134.141.197.25)Login anonymousPassword your email addressBefore calling Cabletron Systems Technical Support, have the followinginformation ready:• A description of the failure• A description of any action(s) already taken to resolve the problem(e.g., changing mode switches, rebooting the unit, etc.)• A description of your network environment (layout, cable type, etc.)• Network load and frame size at the time of trouble (if known)• The serial and revision numbers of all Cabletron Systems products inthe NBR network• The device history (i.e., have you returned the device before, is this arecurring problem, etc.)• Any previous Return Material Authorization (RMA) numbers1.5 LOCAL MANAGEMENT OVERVIEWCabletron Systems Local Management is a management tool that allows anetwork manager to perform the following tasks:• Configure the devices interconnected to form a network• Monitor the performance of the network• Control user access to the network and its components for the purposeof security