filing a court action, use of the program is free of chargeand your case will generally be heard within 40 days.If you do not agree with the decision given in your case,you may reject it and proceed with any other venuefor relief available to you.You may contact the BBB Auto Line Program usingthe toll-free telephone number or write them at thefollowing address:BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838Telephone: 1-800-955-5100This program is available in all 50 states and theDistrict of Columbia. Eligibility is limited by vehicle age,mileage and other factors. General Motors reservesthe right to change eligibility limitations and/ordiscontinue its participation in this program.STEP THREE (Canadian Owners):General Motors Participation in theMediation/Arbitration ProgramIn the event that you do not feel your concerns havebeen addressed after the following the procedureoutlined in Steps One and Two. General Motors ofCanada Limited wants you to be aware of itsparticipation in a no-charge mediation/Arbitrationprogram. General Motors of Canada Limited hascommitted to binding arbitration of owner disputesinvolving factory-related vehicle service claims.The program provides for the review of the factsinvolved by an impartial third party arbiter, and mayinclude an informal hearing before the arbiter.The program is designed so that the entire disputesettlement process, from the time you file yourcomplaint to the final decision, should be completedin approximately 70 days. We believe our impartialprogram offers advantages over courts in mostjurisdictions because it is informal, quick, and freeof charge.For further information concerning eligibility in theCanadian Motor Vehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685. Alternatively you may callthe General Motors Customer Communication Centre,1-800-263-3777 (English), 1-800-263-7854 (French), oryou may write to the Mediation/Arbitration Program at thefollowing address. Your inquiry should be accompaniedby your Vehicle Identification Number (VIN).Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P77-3
