12-38Error CodesTroubleshootingError Code Description Action#0801 A timeout error occurred while the machinewas communicating with the SMTP server tosend an e-mail message.– Check that the SMTP server is functioningnormally, or check the network status.–The SMTP server returned an error while tryingto connect. The destination is not correct.– Check the destination setting.–An error occurred on the server side duringtransmission to a file server.– Check that the file server is operating properly.–The e-mail address is incorrect.– Start the Remote UI and make sure that theE-mail Address in E-mail/I-Fax Settings underNetwork Settings is set correctly.–#0802 The name of the SMTP server is incorrect.– Start the Remote UI and make sure that SMTPServer in E-mail/I-Fax Settings under NetworkSettings matches the SMTP server address youchecked in “Network Settings,” in the e-Manual.–The domain name of the DNS server isincorrect.– Start the Remote UI and make sure thatDomain Name in TCP/IP Settings underNetwork Settings is set correctly.–The name of the DNS server is incorrect.– Start the Remote UI and make sure that PrimaryDNS Server Address and Secondary DNS ServerAddress in TCP/IP Settings under NetworkSettings are set correctly.–Connection to the DNS server failed.– Ask the network administrator to check thatthe DNS server is operating properly.–#0804 You have no permission to access the folder. Check that the user name and password youspecified match the user accounts (user nameand password) registered to the computer (fileserver).#0806 An incorrect user name or password wasspecified for the sending of a file to a file server.– Check that the user name and password youspecified match the user accounts (user nameand password) registered to the computer (fileserver).–An incorrect destination was specified for thesending of an e-mail message or I-fax.– Check the e-mail or I-fax address.–#0808 A timeout error occurred while the machinewas communicating with the FTP server.– Check that the FTP server is functioningnormally.Check the network status.––The FTP server returned an error while tryingto connect. The destination is not correct.An error occurred on the server side duringtransmission.– Check that the FTP server is functioningnormally.Check the network status.Check the destination setting.Check the status and setting of the file server.––––
