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Chapter 12 Troubleshooting 12-1912TroubleshootingLCD messagesMessage (Error code) Cause Action DetailsAUTO REDIAL The machine is waiting to redialthe other party’s numberbecause the line was busy or therecipient did not answer whenyou tried to send a document.Wait for the machine to automaticallyredial the number. If you want tocancel automatic redialing, wait untilthe machine starts dialing thenumber, press [Stop/Reset], thenfollow the instructions in the LCD.p. 8-5Bk INK EMPTY The black ink tank in theprinthead is empty.Replace the ink tank. p. 11-2BUSY/NOSIGNAL (#018)The telephone number youdialed is busy.Try sending the document at a latertime.The fax number dialed wasincorrect.Check the fax number and dial again.The other party’s fax machine isnot working.Contact the other party and havethem check their fax machine.The other party is not using a G3machine.Contact the other party and ask themto send or receive the documentusing a G3 machine.The touch tone/rotary pulsesetting on your machine isincorrect.Set your machine to the setting thatmatches your telephone line.p. 6-4The receiving fax machine didnot answer within 55 seconds(after all automatic redialingattempts).Contact the other party and havethem check their fax machine. Youcan try to send the document usingmanual sending. For an overseas call,add pauses to the registered number.p. 8-2C INK EMPTY The cyan ink tank in theprinthead is empty.Replace the ink tank. p. 11-2CANNOT USE THIS CARDTURN OFF AND ONYou have inserted a Microdrivememory card or a damaged cardinto the card slot.Remove the memory card from theslot, then turn the power off and onagain.You cannot use Microdrive memorycards with this machine.p. 4-1CARD READER BUSY You tried to start photo printingwhen the memory card slot wasin use by the computer.Wait until the memory card slot is nolonger being used by the computer.CARTRIDGE JAMMED The printhead holder cannotmove. This is normally due to apaper jam.Clear the paper jam or whatever isobstructing the printhead holder andthen press [Resume]. Do not attemptto move the printhead holdermanually.p. 12-15CHANGEPAPERSIZE:FAXThe print media size setting is setto a size other than ,, or .Set the print media size setting to, , or and loadpaper of the same size. The receivedfax will then be printed automatically.p. 3-6Fax ModelFax ModelFax Model
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