Canon Pixma MP530 User Manual

Contents

Chapter 9 149Troubleshooting Error No.: 2001 is Displayed Error No.: 2500 is Displayed For Windows UsersIf You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact theCanon Customer Care Center.Canon support staff are trained to be able to provide technical support to satisfy customers.Before contacting the Canon Customer Care Center, confirm the following:z Product name: PIXMA MP530z Serial number: located inside the machineCause ActionA specified period of time haselapsed without receiving aresponse from the digital camera./The digital camera or digital videocamcorder connected is notcompatible with this machine.Disconnect the camera cable and reconnect it.Depending on the model or brand of your device, you may have to select aprint mode compliant with PictBridge before connecting the device.You may also have to turn on the device or select Play mode manuallyafter connecting the device to the machine. Unplug the connecting cableand clear the error. Perform necessary operations for connection referringto the instruction manual supplied with the PictBridge compliant device,and then connect the cable again.If the error is still unresolved, there is a possibility that you are using adigital camera or digital video camcorder that is not supported by thismachine. Use a digital camera or digital video camcorder compatible withthis machine.Cause ActionAuto head align has failed. See “HEAD ALIGNMENT ERROR” on page 115.Cause ActionThe [Instructions] button is notdisplayed on the printer driverscreen.The [Instructions] on the printer driver screen is not displayed if the On-screen Manuals (instruction manuals) are not installed. Set the “Setup CD-ROM” in your computer and install the On-screen Manuals (instructionmanuals).NoteThe [Instructions] is displayed only on [Main] and [Maintenance] tabs.Scan Guide is not displayed. The button for displaying the scanner driver operating instruction isgrayed out when the On-screen Manuals (instruction manuals) are notinstalled. Set the “Setup CD-ROM” in your computer and install the On-screen Manuals (instruction manuals).CautionAttempts by customers to repair or take apart the machine will invalidate any warranty regardless ofwhether the warranty has expired.