185Before UseIndexBasic GuideAdvanced GuideCamera BasicsAuto Mode /Hybrid Auto ModeOther Shooting ModesP ModeTv, Av, M, and C ModePlayback ModeWi-Fi FunctionsSetting MenuAccessoriesAppendixTroubleshootingIf you think there is a problem with the camera, first check the following.If the items below do not solve your problem, contact a Canon CustomerSupport Help Desk.PowerNothing happens when the power button is pressed.● Confirm that the battery pack is charged (= 18).● Confirm that the battery pack is inserted facing the correct way (= 19).● Confirm that the memory card/battery cover is fully closed (= 19).● Dirty battery terminals reduce battery performance. Try cleaning the terminalswith a cotton swab and reinserting the battery pack a few times.The battery pack runs out of power quickly.● Battery performance decreases at low temperatures. Try warming the batterypack a little by putting it in your pocket, for example, ensuring that the terminalsdo not touch any metal objects.● Dirty battery terminals reduce battery performance. Try cleaning the terminalswith a cotton swab and reinserting the battery pack a few times.● If these measures do not help and the battery pack still runs out of power soonafter charging, it has reached the end of its life. Purchase a new battery pack.The lens is not retracted.● Do not open the memory card/battery cover while the camera is on. Close thecover, turn the camera on, and then turn it off again (= 19).The battery pack is swollen.● Battery swelling is normal and does not pose any safety concerns. However, ifbattery swelling prevents the battery pack from fitting in the camera, contact aCanon Customer Support Help Desk.Display on a TVCamera images look distorted or are not displayed on a TV (= 170).AppendixHelpful information when using the camera
