Canon imageFORMULA DR-G1100 Series Service Manual

Also see for imageFORMULA DR-G1100 Production Document Scanner: User manual Specification

imageFORMULA DR-G1130/DR-G1100 Series Service GuideimageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013Rev. 1 Page 12V. Suggested End-User Service OfferingsA. Warranty Support1. imageFORMULA DR-Scanner Limited WarrantyThe imageFORMULA DR-Scanner Limited Warranty period is effective for90-days after delivery by Canon or its Authorized Servicer to the end-user.Refer to the Warranty terms and conditions in the Appendix of this ServiceGuide for complete details for warranty coverage.B. Canon Information Technology Systems Technical Support to the End-UserThe Canon Information Technology Systems (CITS) Help Desk, at1-800-828-4040, will take the first call from the customer and providecomprehensive support as follows: Answers product related questions. Assists the end-user with pre-and post-sales inquiries. Redirects Customer calls to the Service Provider of record. If there is noService Provider of record, CITS will:o Attempt to resolve hardware, software, and operational problems.o Assist the customer with installation & setupo If telephone based troubleshooting fails to resolve a problem, CITS willdispatch a 3rd party service provider.End-user support is also available via the Canon USA consumer website:http://consumer.usa.canon.com. The end-user can access print drivers, softwaredownloads, Frequently Asked Questions (FAQs), register their product, reviewpromotions, and research products.C. On-Site ServiceThe CITS Help Desk will diagnose end-user problems related to theimageFORMULA DR-G1130/DR-G1100 Series scanner. If telephone basedtroubleshooting cannot resolve the problem the CITS Help Desk will redirectCustomer calls to the Service Provider of record to provide on-site service. If thereis no Service Provider of record, CITS will dispatch a 3 rd party organization toprovide on-site service.