Canon imageFORMULA DR-G1100 Series Service Manual

Also see for imageFORMULA DR-G1100 Production Document Scanner: User manual Specification

imageFORMULA DR-G1130/DR-G1100 Series Service GuideimageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013Rev. 1 Page 29C. CarePAK Terms and ConditionsA. EligibilityThe Canon CarePAK Extended Service Plan (the “CarePAK”) is provided by Canon U.S.A., Inc. (“CUSA”)with respect to the Canon brand product identified on your CarePAK Certificate of Registration (the“Product”). You must have registered with CarePAK while your covered product is within the term of theCUSA Limited Warranty for the Product. Canon reserves the right to verify the information you provide toCUSA in connection with your registration for the CarePAK.B. Activating the CarePAKIf you do not agree with the Terms and Conditions of the CarePAK, you may cancel and obtain a refund inaccordance with the section entitled “Ability to Cancel and Right to Refund” below. The CarePAK becomeseffective when you register your Product with CUSA. A CarePAK Certificate of Registration will be mailed toyou upon registration of your Product.C. CoverageCoverage under the CarePAK begins on the expiration date of the original CUSA Limited Warranty on theProduct, and continues for the term indicated on your CarePAK Certificate of Registration (the “Term”).Subject to the limitations set forth in “Service Limitations” below, CUSA agrees to repair or replace, withoutcharge, any defective part in your Product with a new or comparable rebuilt part during the Term of theCarePAK. Any parts that are replaced shall become the property of CUSA. Replacement of parts shall notextend the Term of the CarePAK. Likewise, if CUSA should replace the Product, the original Product shallbecome the property of CUSA. Coverage under the CarePAK shall automatically transfer to the replacementproduct but shall not extend the Term.The CarePAK is valid only for service of a Product purchased and used in the United States. The CarePAK isnot transferable to another Product except as provided in paragraph 2 above.D. Technical SupportYou are entitled to the telephone support set forth below for the Product during the Term of the CarePAK.Toll-Free telephone support for troubleshooting issues at 1-800-423-2366 is available Monday through Fridayfrom 8:00 a.m. to 8:00 p.m., E.S.T. excluding holidays. Hours of availability for toll-free telephone support aresubject to change in CUSA’s reasonable discretion. For more efficient support, please be have your CarePAKenrollment number, Product model, and Product serial number available.E. Obtaining ServiceAs a condition to obtaining service under this CarePAK, you must first troubleshoot your Product’smalfunction in good faith with CUSA’s technical support team. If CUSA cannot fix the Product’s malfunctionthrough remote diagnosis, CUSA may choose to either (1) exchange your Product through CUSA’s AdvancedExchange Service program, (2) schedule an on-site service call through an independent CUSA AuthorizedService Provider (the “Service Provider”), or (3) refer you to a CUSA Authorized Service Facility (“ASF”)(Carry-In/Mail-in Service), all as more fully described below. The service option chosen is in CUSA’s solediscretion. Not all options may be available at the time service is requested.1. Advanced Exchange Program: CUSA may elect to service your product through its Advanced ExchangeProgram. Under the Advanced Exchange Program, a defective Product will be exchanged for a comparablerefurbished Product on an expedited basis, usually by the next business day (two business days for Alaskaand Hawaii). You will be required to provide a ship-to location (street address only) for the replacementproduct. You may be required to sign a form to guarantee the return of the defective unit and provide a validcredit card authorization. If you do not return your defective Product to CUSA by the date and in the mannerspecified by CUSA, CUSA may cancel your CarePAK and invoice you for the full replacement cost of a newProduct, or charge your credit card for this cost.2. Service Provider: In the event that CUSA’s technical troubleshooting cannot resolve your problem; CUSAmay elect to send a Service Provider to your location in an expedited manner to facilitate the repair of yourProduct.3. ASF Program (Carry-In/Mail-in Service): Under CUSA’s ASF Program, the defective Product is repaired byan ASF and then returned to you. The CUSA representative will direct you how to obtain the name and phonenumber of the ASF nearest to you. You must contact the ASF to schedule the repair. If shipping is involved,you must properly package and send your Product, at your expense, to the ASF, together with a completeexplanation of the problem and a return address. DO NOT INCLUDE ANY OTHER ITEMS WITH THEPRODUCT. Products will be repaired and returned to you without charge by the ASF.Any Product received by CUSA or an ASF that is not covered by this CarePAK will be returned to youunrepaired, or, at the discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA’s or theASF’s then prevailing service rates. You will also be charged for on-site repairs not covered by this CarePAKat CUSA’s then prevailing service rates.

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