imageFORMULA DR-G1130/DR-G1100 Series Service GuideimageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013Rev. 1 Page 5II. Service AuthorizationFor a Servicing Dealers or Reseller to receive and maintain authorization to servicethe imageFORMULA DR-G1130/DR-G1100 Series, a current Authorized ServicerAgreement and at least one (1) service technician certified on the imageFORMULADR-G1130/DR-G1100 Series. Servicing Dealers or Resellers meeting theirrequirements will receive a new Schedule A included with their Authorized ServicerAgreement.III. Educational Training OfferingsA. Training OverviewThe imageFORMULA DR-G1130/DR-G1100 Series eLearning Course providesthe service technician with the knowledge required for installing and maintainingthese scanners in the field. This course will focus on the scanning and feedingimprovements for the imageFORMULA DR-G1130/DR-G1100 Series.B. Technician CertificationSuccessful completion of the imageFORMULA DR-G1130/DR-G1100 SeriesProduct Overview online course is required to service and support this model. TheDealer location must maintain at least one (1) technician who has successfullycompleted the imageFORMULA DR-G1130/DR-G1100 Series eLearning Course.C. Who Should Take This TrainingField Technicians who are required to install, service, or support theimageFORMULA DR-G1130/DR-G1100 Series machines must take this coursefor certification.Note: In keeping with our current support policy, only those technicians who havecurrently completed the training program will be entitled to live, phone-basedsupport through or Technical Support Center (TSC). Self-Service Support(software downloads, knowledgebase, support forums, technical publications) willcontinue to be available through the Canon U.S.A. e-Support website(http://www.support.cusa.canon.com) for all technicians (refer to the TechnicalSupport section for entitlement details).D. PrerequisitesThe imageFORMULA DR9050C/7550C/6050C Series eLearning CourseScanners online course is the prerequisite training before taking theimageFORMULA DR-G1130/DR-G1100 Series eLearning Course.E. What You Will LearnNew features and functional changes of the imageFORMULA DR-G1130/DR-G1100 will be explained.